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2011 Conference

Agenda

All events at the Hilton San Diego Resort & Spa

Sunday, Sept. 25
6 to 7:30 p.m. Welcome reception. A chance to mix, mingle, reunite and engage.
Monday, Sept. 26
6:30 a.m. Morning stretch. Join us for a morning walk through Mission Bay Park
8-8:30 a.m. Registration and continental breakfast
8:30-9:15 Opening remarks
"Changing Our Game" -- by WCAA President Mike Rutigliano
"Setting the Course for Change" -- by conference host and chair Bill Cummings
9:15-10:30 a.m. Managing Your Boss - Mastering Change - The Power to Lead, by consultant and human resources expert Arthur "Arte" Nathan
10:30 a.m. break
10:45 to 11:30 a.m. Bright Ideas session.
11:45 to 1:15 p.m. Lunch with Mr. Shmooze. Speaker Brett Hunsaker, a national networking expert
1:30 to 2:15 KPI Progress and Updates, presented by Mort Goldstrum, vice president of revenue development at the NAA and Stopher Bartol, CEO of Legacy.com
2:15 p.m. break
2:30-3:10p.m. Breakout Session 1 -- Revenue Drivers
3:20-4 p.m. Breakout Session 2 -- Managing Change
4:10-4:45 p.m. Breakout Session 3 -- Getting Social
5:30 - 6:30 p.m. Partnership Happy Hour
Tuesday, Sept. 27
6:30 a.m. Morning stretch. Join us for a morning walk through Mission Bay Park
8-8:30 a.m. Registration and continental breakfast
9 - 10:15 a.m. Service to Sales -- Changing Culture  and Mindset in your Call Center, presented by Kerry Weiner Elkind of the Elkind Group.
10:15 break
10:30 Part 2 of Changing Culture and Mindset in your Call Center
11:45 a.m. to 1 p.m. WCAA Officers Installation and Presentation Luncheon
1:15 to 2:15 p.m. The View Classifieds, a panel of experts tackle the hottest classified topics.
2:15 p.m. break
2:30-3:10 Breakout Session 4 --Taking Back the Market
3:20-4 Breakout Session 5 -- Getting Mobile
4:10 -4:45 Breakout Session 6 -- Over the Edge
6 p.m. WCAA Fun Night with Comedian/Hypnotist James Kellog, a strolling magician and a DJ dance party
Wednesday, Sept. 28
8-8:30 a.m. Registration and continental breakfast
9-11 a.m. General session: Harry Paul -- The Fish Guy!
11-11:15 a.m. Conference wrap-up and closing remarks
11:15 a.m. Conference adjourns

 

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